Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5160783
Complaint Overview
Complaint ID: 5160783
Company: Citibank, N.A.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Maryland
ZIP Code: 20782
Date Received: 2022-01-28T12:00:00-05:00
Date Sent to Company: 2022-01-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
LAst spring ( 2021 ) i went into the XXXX XXXX MD Best Buy to purchase XXXX TV 's for my new XXXX XXXX condo i was furnishing. Time was important since I wanted to rent the condo immediately and it had to have TV 's. I also had Best Buy agree to install them. The man who helped me got me to pay with both my debit card and a credit card he asked me to apply for. He said BB would contact me shortly to arrange day and time for the install. Unfortunately, when i spoke to the delivery dept. in XXXX XXXX they said they could not deliver the TV 's for several weeks. That was much too late so i told them to cancel my order. I also went to the XXXX XXXX store to ensure they canceled my order and refunded my money. They assured me they would. Instead, i have been receiving bills and threats ever since from Citibank ( Best Buy 's bank ) demanding payment on my credit card for TV 's i never received! I asked several times to speak with a manager at Citibank but they always refuse. I have tried to contact the district manager of Best Buy but he never returns calls or e-mails. Citibank has now begun reporting me to credit agencies as delinquent on payments for goods i never received and for an order i canceled immediately.
Frequently Asked Questions
What is Complaint #5160783 about?
Complaint #5160783 was filed against Citibank, N.A. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-01-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.