Checking or savings account -- Managing an account -- Complaint #5159071
Complaint Overview
Complaint ID: 5159071
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 229XX
Date Received: 2022-01-27T12:00:00-05:00
Date Sent to Company: 2022-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account with Chase in XXXX, primarily so I could have a local branch for cash deposits and withdrawals. I transferred {$10000.00} into the account, with the intention to withdraw most of the money quickly to pay a contractor. However, I was never able to withdraw that money. The bank held the money in the account, but I could not withdraw it or transfer it because I had not yet received a debit card. I spent more than 5 hours, including multiple customer service calls and two branch visits, to try to find a solution to this problem, but I was unable to resolve it. This caused a hardship because I was unable to withdraw that money elsewhere to pay the contractor. A few weeks after having that resolved, I discovered that my Chase checking account had been closed without warning. I still have received no notice from the bank, nor have I received the funds that were in the account. Further, when I call Chase, the only department that can answer my questions has a 2+ hour wait time, which I can't afford. This has been a miserable experience and has been really difficult to navigate the holidays with $ XXXX tied up and inaccessible.
Frequently Asked Questions
What is Complaint #5159071 about?
Complaint #5159071 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.