Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5158820
Complaint Overview
Complaint ID: 5158820
Company: U.S. Bancorp
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Georgia
ZIP Code: 30066
Date Received: 2022-01-27T12:00:00-05:00
Date Sent to Company: 2022-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a Mortgage re-finance & a new XXXX from US bank My original Mortgage was with XXXX XXXX for {$380000.00} US bank also provided me with XXXX for {$100000.00} K I closed on both loans on XX/XX/2021 The current mortgage is {$390000.00} and a XXXX for {$100000.00} On XX/XX/XXXX US bank closed my XXXX and refused to investigate and told me I refinced and closed the XXXX. I went back to them to rectify the issue but US bank put a lean on my house and notify the credit bureau that I have debt of XXXX I am not sure if opening and closing accounts without the knowledge of consumers are something allowed banks to do I can provide all the information but as it stands today I feel it is a financial fraud committed by USbak. How can I get the help and report this issue Thanks
Frequently Asked Questions
What is Complaint #5158820 about?
Complaint #5158820 was filed against U.S. Bancorp regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-01-27T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.