Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5157496
Complaint Overview
Complaint ID: 5157496
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Oklahoma
ZIP Code: 744XX
Date Received: 2022-01-27T12:00:00-05:00
Date Sent to Company: 2022-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was approved for the XXXX XXXX credit card on XX/XX/XXXX. During that time period the largely advertised intro offer with this case was XXXX rapid rewards points. It was XXXX after XXXX spend. Then additional XXXX points after XXXX spend. Being such a great offer I applied for the card. I noticed shortly after on my chase account that it said my offer was XXXX points after {$500.00} spend. I believed this to be a glitch that would be corrected after awhile. Being now XX/XX/XXXX and never being corrected I contacted chase. They told me they were running 2 offers at the same time. ( One being much less valuable ) and that I must have used the channel for that offer instead. They refused to give me any additional compensation including matching the current offer or XXXX points. I believe this is a clear example of bait and switch. They advertise in big bold letters everywhere XXXX points. Then somehow sneak the XXXX Link in front of you. I am not the only one whos been impacted by this after checking XXXX, XXXX, and the southwest customer questions area, they have done this to numerous people. Then refuse to do anything about it. I canceled both my credit cards with chase and closed my checking account. I will also probably stop using Southwest Airlines which sucks for them because its not their fault Chase uses deceptive and immoral tactics. But unfortunately Ill probably get a new airline card so itll keep me from using them.
Frequently Asked Questions
What is Complaint #5157496 about?
Complaint #5157496 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-01-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.