Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5153933
Complaint Overview
Complaint ID: 5153933
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Maryland
ZIP Code: 20723
Date Received: 2022-01-26T12:00:00-05:00
Date Sent to Company: 2022-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I received notice of declined card activity on my Chase XXXX card. I looked online at my card 's activity and saw fraudulent purchases for {$110.00} at a XXXX XXXX XXXX XXXX, MD, and {$4400.00} at the XXXX XXXX in the same mall in XXXX. I called the fraud department at Chase XXXX, and the representative said they would take care of it. However, in early XXXX Chase sent me a letter saying that they were holding me responsible for the entirety of the charges because I had " received benefit. '' When I followed up with the Fraud Recovery department, I learned that they had not contacted the XXXX XXXX XXXX MD XXXX Police Department, XXXX XXXX, or the XXXX XXXX to find out who was responsible for the fraudulent purposes. When I asked XXXXXX/XX/XXXX XXXX from XXXX XXXX why Chase had not taken any steps, he couldn't give me an answer. When I asked him why the initial representative that I spoke to on XX/XX/XXXX didn't advise me to call the police, he said that such a recommendation would sound " accusatory. '' In my opinion, this failure of Chase XXXX 's to make any attempt to alert the police or the involved merchants of fraud, and Chase 's failure to advise me to call the police, is enabling criminals to operate with relative impunity. If I thought for a moment that Chase would take zero action to help the police protect us from criminals, I would have called immediately. They are a huge corporation with access to all kinds of information and businesses world-wide. Why do they think they have no obligation to use their resources to protect customers and businesses?
Frequently Asked Questions
What is Complaint #5153933 about?
Complaint #5153933 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.