Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5149299
Complaint Overview
Complaint ID: 5149299
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Georgia
ZIP Code: 30033
Date Received: 2022-01-25T12:00:00-05:00
Date Sent to Company: 2022-01-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX XXXX I made inquiries on the exchange rate offered at XXXX ATMS and withdrew funds [ only ] from a third ATM while on travel in the country XXXX. On my checking account electronic record, I see instead that all XXXX ATMS recorded the withdrawl of funds. It is clear that only XXXX of these was a legitimate charge as international ATM withdrawls always show the exchange rate used and have a foreign exchange rate adjustment fee associated. The legitimate charge had these ; the XXXX inquiries show a withdrawl of funds but had neither echange rate information nor an exchange rate adjustment fee. I complained to my bank ( Chase ) and they provisionally withdrew those XXXX fraudulent changes, only to reinstitute them weeks later. I spoke to Chase bank and my local Chase bank representative spoke repeatedly to supervisors requesting the withdrawl of those charges, without success. Chase said they look like legitimate charges, and had the audacity to suggest that perhaps all XXXX banks pooled their fees to create the single Foreign Transation Fee recorded - something they are capable of knowing is not the case. It is clear that Chase made a mistake, I have lost funds to fraud, and Chase is unwilling to examine their erroneous judgement. My CHase branch officers are as surpised as I at the attitude of central officers in this case. THe case would be reopened, they said, if I offered more proof but there is no other, and no better, proof than my checking account statement, which they have in hand. Account number XXXX ; Routing number XXXX.
Frequently Asked Questions
What is Complaint #5149299 about?
Complaint #5149299 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-01-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.