Checking or savings account -- Closing an account -- Complaint #5139634
Complaint Overview
Complaint ID: 5139634
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Texas
ZIP Code: 78028
Date Received: 2022-01-22T12:00:00-05:00
Date Sent to Company: 2022-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America closed my accounts without warning or cause in 2017, I was treated over the phone several times to unprofessional and abusive behavior by several Bank of America employees. And each response to my complaints have been watered down responses that did not address any of my concerns and instead continue to blame me when I did not have anything to do with what happened. My accounts were mishandled and they knew I had ID theft right around the time of these closures. Bank of America did not care or show concern at any time for what I experienced. Attached is a letter I wrote to the CEO Of Bank of America which I tried to send but never got a real address to send detailing the experience I endured at the hands of the employees involved. I am not saying money isnt owed and shouldnt be paid Im saying due to what happened I should not be held responsible due to the extreme trauma this caused. Bank of America does not have to have me back as a customer if they do not choose to but what they can choose to do is to show me some compassion after all I have been through and while I do not expect this to happen I am hoping there is someone who is willing to do something.
Frequently Asked Questions
What is Complaint #5139634 about?
Complaint #5139634 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-01-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.