Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5137439
Complaint Overview
Complaint ID: 5137439
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: North Carolina
ZIP Code: 28786
Date Received: 2022-01-22T12:00:00-05:00
Date Sent to Company: 2022-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello My name is XXXX XXXX, On XX/XX/XXXX and XXXX 7,000 dollars was stole from my North Carolina unemployment debit card. I filed compaint on the XXXX of XXXX. Today is XX/XX/XXXX and im still havent got my money back. I sent a copy of police report to Bank of America and copy of my I D. B O A refuses to do whats right and give me my money back. OH, This is the good part when I got a copy of my transactions 5,000 and 2,000 was a bank transfer but doesnt show where the money went. Ive called so many times I lost count and they give me the run around. NO compassion at all. This has been going on for 2 months. Thanks for your time. WATCH OUT FOR BOA. My email is XXXX. XXXX is my home phone #.
Frequently Asked Questions
What is Complaint #5137439 about?
Complaint #5137439 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-01-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.