Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #5135680
Complaint Overview
Complaint ID: 5135680
Company: Jpmorgan Chase & Co.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem related to refinancing
State: Arizona
ZIP Code: 85308
Date Received: 2022-01-21T12:00:00-05:00
Date Sent to Company: 2022-01-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX- received letter in the mail advising refinance documents were incomplete. XX/XX/XXXX - Called Chase Auto Services and explained I just refinanced and they should have all the information they're looking for, Chase rep advised to 'not worry ' and don't send the paper work. XX/XX/XXXX- never received registration renewal for my vehicle as chase submitted a sold notice on it. XX/XX/XXXX - Called chase, got the paperwork they needed via email and sent it off. XX/XX/XXXX - Renewed my vehicle. XX/XX/XXXX - Called chase about the issue as it has still not been resolved, they advised they have not received the paper work and sent me new paper work via XXXX I never up sending this paperwork. XX/XX/XXXX- {$210.00} charged for Tax title fees, I called Chase and they advised they received the paper work and the title has been updated. XX/XX/XXXX - Charged {$320.00} for Tax Title Fees. Chase explained that I 'needed to go talk to a tax professional about taxes ' and refused to assist.
Frequently Asked Questions
What is Complaint #5135680 about?
Complaint #5135680 was filed against Jpmorgan Chase & Co. regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2022-01-21T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.