Credit card or prepaid card -- Fees or interest -- Complaint #5131731
Complaint Overview
Complaint ID: 5131731
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Ohio
ZIP Code: 45324
Date Received: 2022-01-20T12:00:00-05:00
Date Sent to Company: 2022-01-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was able to come up with some money to pay off my some debt due to losing a family member during the pandemic. I paid off my chase card in full before the due date. I was still charged interest. I called : My first call I was disconnected on as the worker picked up the phone acted as if they couldn't hear me then disconnected. Call two called in and got customer service, explained that I payed the card off in full before the due date and requested the fees to be waived. The agent refused. I asked for a supervisor he then transferred me to tech support. After explaining to tech support, he advised I was transferred to the wrong department and transferred me back to the credit card department. I then got to XXXX who was kind but again after explaining everything refused to waive the fees. I have paid thousands in interest. I have not had a fee waived close to 10 years. I've been with them for that long. The statement is deceptive in its wording and is a UDAP violation. The fees should be credited. It's insane I've had to go through all this to get {$170.00} in fees credited when I've paid {$300.00} in interest for the last several years. This is terrible service.
Frequently Asked Questions
What is Complaint #5131731 about?
Complaint #5131731 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-01-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.