Credit card or prepaid card -- Credit monitoring or identity theft protection services -- Complaint #5131570
Complaint Overview
Complaint ID: 5131570
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: Texas
ZIP Code: 776XX
Date Received: 2022-01-20T12:00:00-05:00
Date Sent to Company: 2022-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I purchased a appliance from Home Depot and they talked me into getting a Home Depot credit card for a reduction of the original price. I agreed and when the bill came due for the remainder I paid it off in full. They kept sending me statements and charging late fees. I faxed a copy of the bank statement showing where and when the full payment was deducted from my banking account. Now they have placed this debt on my credit rating. I havent charged anything else on this card.
Frequently Asked Questions
What is Complaint #5131570 about?
Complaint #5131570 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2022-01-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.