Checking or savings account -- Managing an account -- Complaint #5131460
Complaint Overview
Complaint ID: 5131460
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Florida
ZIP Code: 33183
Date Received: 2022-01-20T12:00:00-05:00
Date Sent to Company: 2022-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/2021, to JP Morgan Chase & Co. credit, notified me via text of a potential fraudulent charge ( see attached text messages ). The text prompted me to respond Yes if it was a legitimate charge or No if it was not legitimate. I responded No and received a message thanking me and advising that my card was closed and I would receiving a replacement card. In spite of having notified JP Morgan that the charge was fraudulent, JP Morgan proceeded to allow additional similar ( almost identical ) charges to the point my account was left with no funds. The response from JP Morgans fraud department to my claim was very generic. Essentially stating that I authorized the charges. Based on the CFPBs XX/XX/2021, updated guidance, unauthorized efts include those transactions resulting from consumers being fraudulently induced into knowingly providing account access to bad actors. I was a victim in this case. After the initial response, an attorney agreed to write a demand letter free of charge, as I can not afford a retainer to recover funds that are less than a retainer. The response in response to the demand letter now states that the bank emailed me and that I supposedly authorized the charges via email. I have no emails, this was done by text message.
Frequently Asked Questions
What is Complaint #5131460 about?
Complaint #5131460 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.