Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5131265
Complaint Overview
Complaint ID: 5131265
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Connecticut
ZIP Code: 06457
Date Received: 2022-01-20T12:00:00-05:00
Date Sent to Company: 2022-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This new complaint against Bank of America is related to complaint # XXXX XXXX I filed with you XXXX XXXX, XXXX, against XXXX XXXX XXXX I made payments through both these banks to XXXX, a company claiming to provide lifelong computer tech support monitoring. ( The first payment was a check from XXXX XXXX for {$750.00} - that is the payment I disputed in my 1st complaint to you. ). This new complaint is against Bank of America ; I made 2 VISA pymts through them to XXXX XXXX & XXXX, XXXX, totaling {$1100.00}. I did not discover this co. was a fraud until they called me XXXX XXXX saying they detect hackers on my computer which is not covered by the package I paid for- I need to buy a new pkg. I filed a complaint with CT Atty Gen office which said to file fraud charge with Bank of America- I did on XXXX. XXXX, XXXX. They sent me a letter saying I waited too long to report it- but these hackers wait months between calls asking for more money to fix hacks, so I had no way to know within 1 month, that this was fraud, so it was impossible to report it to Bank of America that quickly. Please help!
Frequently Asked Questions
What is Complaint #5131265 about?
Complaint #5131265 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-20T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.