Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5123016
Complaint Overview
Complaint ID: 5123016
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Tennessee
ZIP Code: 38305
Date Received: 2022-01-18T12:00:00-05:00
Date Sent to Company: 2022-01-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a credit card with Bank of America ( " B of A '' ) as part of a program offered to attorneys and or members of the XXXX XXXX XXXX. The credit card agreement specifies that rewards will be paid through a statement credit or check mailed to the card holder. B of A has refused to send me a check for the dollar amount of the rewards owed to me. I called B of A on XXXX XXXX, 2021 to get a check for the negative balance on my account in the amount of {$67.00}. I was told by a supervisor XXXX that I would have a check for that amount in 14 days. No check arrived. I called B of A again on XXXX XXXX, 2021. I spoke with XXXX who was extremely rude and dismissive and told me that my request would have to be " reviewed ' and the process would take another two billing cycles. I then spoke with her supervisor XXXX who called me " petty '' and eventually hung up on me. I wrote a letter to the CEO of B of A, XXXX XXXX, on XXXX XXXX, 2021 about this matter. He has not responded and I have not received my money. I called B of A again on XXXX XXXX, 2021 and spoke with XXXX ( ID XXXX ) who told me a check in the amount of {$56.00} was mailed to me on XXXX XXXX, 2021. No check has arrived.
Frequently Asked Questions
What is Complaint #5123016 about?
Complaint #5123016 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-01-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.