Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5117948
Complaint Overview
Complaint ID: 5117948
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: Pennsylvania
ZIP Code: 195XX
Date Received: 2022-01-17T12:00:00-05:00
Date Sent to Company: 2022-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I logged into my Chase Credit Card account and when I was presented with my multi-factor auth screen, there was a phone number ending in digits that are not mine, and of a phone number that is not on my account. I called Chase at XXXX Eastern , and I was told that it was probably added by the Chase technical team who sometimes needs to do this for testing, and that it would be removed but to give it a few hours. This is deeply concerning to me, especially with how pervasive SIM swapping has become. I am reaching out to them again as it has not yet been resolved. In an industry with multiple regulatory standards such as banking, I am trying to understand how someone on the backend team as described by customer support could possibly have entitlements in their systems that allow multi-factor auth to be updated with phone numbers not added or requested by the customer. There is no way to know how pervasive it is, but it certainly raises questions about internal best practices and is deeply concerning to me as a consumer.
Frequently Asked Questions
What is Complaint #5117948 about?
Complaint #5117948 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-01-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.