Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5117650
Complaint Overview
Complaint ID: 5117650
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 75024
Date Received: 2022-01-17T12:00:00-05:00
Date Sent to Company: 2022-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Chase Visa card, After raising a dispute on a transaction, Chase/Visa first waived the charge on my account. But before presenting me with any documentation on what the seller had to say, and giving me a chance to respond, Chase/visa has put the charge back on my account. In this specific case, I had booked a hotel for couple of days on XXXX and within couple of hours decided to cancel the booking. I tried reaching a human customer care representative and I couldn't find anything on their website to that end. The bot kept advising me that the cancellation depends on the hotel 's cancellation policy. I tried calling them multiple time and even wrote an email. Their phone is not functioning and no one responded to my email. There was no way for me to contact anyone on either XXXX and XXXX XXXX near XXXX. XXXX said that the hotel had charged me for a no-show which is first day of the total booking. But Chase/Visa decided to put the full charge of the booking on account without providing any notice of the dispute resolution.
Frequently Asked Questions
What is Complaint #5117650 about?
Complaint #5117650 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.