Mortgage -- Closing on a mortgage -- Complaint #5113958
Complaint Overview
Complaint ID: 5113958
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: North Carolina
ZIP Code: 28226
Date Received: 2022-01-16T12:00:00-05:00
Date Sent to Company: 2022-01-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We purchased a new home on XX/XX/XXXX with Rocket mortgage as the lender. We locked our rate with elected points of {$2900.00}. Rocket changed the points on this loan to {$6900.00} less than 2 days prior to close, without a valid change of circumstance and without our consent. We objected, but ultimately had to close the loan so as not to risk the earnest money ( {$40000.00} ) we had put toward closing. We've attempted to get Rocket to acknowledge their error and refund the {$3900.00} to us, but they have refused. XXXX - XXXX contracted on the home in XX/XX/XXXX and pursued financing with Rocket -We elected points, as reflected on the XXXX dated XXXX in the amount of {$2900.00} -During due diligence, we learned of repairs needed on the home. We amended the purchase contract with the seller such that they would provide a concession of {$20000.00} in-lieu-of holding up closing. This amendment to the contract was shared with Rocket on approx. XXXX and acknowledged as having been received by Rocket on XXXX ( see attached email ) - Due diligence ended on XXXX and {$40000.00} we had pledged in earnest was released- On XXXX, Rocket issued a CD to us still reflecting the points in the amount of {$2900.00} - On XXXX, Rocket, without our consent or knowledge, changed the points charge and issued a new CD, reflecting points totaling {$6900.00} - We objected by phone to them on XXXX, but were forced to closed else would risk losing the {$40000.00} in earnest money - I contacted Rocket after closing, pointing out that they needed to refund the increased points charge as this was not requested by us nor a change authorized by us. - Rocket claimed it was necessitated by the concession. However, they had no answer when challenged that they had this information at least 4-5 business days prior to the revised CD, thus, no valid change in circumstances related to the seller concession could be claimed. - Rocket continues to deny our request for a valid refund as their change in costs is outside allowable tolerance We request the CFPB assist us in pressing Rocket to make right by us and refund this overcharge
Frequently Asked Questions
What is Complaint #5113958 about?
Complaint #5113958 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-01-16T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.