Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5113122
Complaint Overview
Complaint ID: 5113122
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Massachusetts
ZIP Code: 02119
Date Received: 2022-01-15T12:00:00-05:00
Date Sent to Company: 2022-01-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a {$16.00} transaction on my Chase debit card ending in XXXX at XXXX XXXX located at XXXX XXXX XXXX, XXXX, MA XXXX on XX/XX/XXXX under the terms of a 20 % cash back Chase offer expiring XX/XX/XXXX that I added to my card. In accordance with the terms, I paid at the pump with the physical card. The transaction posted to my account under the anomalous " description XXXX XXXX MA XX/XX/XXXX also known as XXXX. '' The merchant name is not listed and is instead replaced with the merchant location and date of transaction. I have reached out to Chase customer service on multiple occasions through the online secure message portal and by phone. On XX/XX/XXXX, I inquired about the status of the offer and was informed by XXXX that I would " receive statement credit within 14 business days. '' On XX/XX/XXXX, I re-inquired and was told by XXXX that " we are unable to help you with your request through email '' and I was asked to " call us at the number on the back of your debit card. '' I subsequently made a call to Chase customer service by phone and was told that a ticket would be opened. I received a letter in early XXXX with a single sentence asking me to call customer service to discuss this problem. On XX/XX/XXXX, I called Chase customer service by phone and was told the information I had already provided was not available. I was asked to state the problem again and was assured that the ticket would be re-escalated. I received a letter dated XX/XX/XXXX stating that " we are unable to locate any offer for this merchant '' and was asked to " provide us with a screenshot or copy of the offer through Secured Messages at Chase.com. '' On XX/XX/XXXX, I submitted the requested screenshot and was told by XXXX that this " requires the expertise of another team '' and to " call us at the number on the back of your debit card. '' I am appalled that it has taken nearly three months in this ongoing saga to receive a small credit in accordance with the terms of the offer that Chase advertised. Having fulfilled the terms of this offer in full, I have been made to endure an insufferable game of passing the buck to no avail. Each person is happy to give me the runaround and kick the can down the road with no solution in sight.
Frequently Asked Questions
What is Complaint #5113122 about?
Complaint #5113122 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-01-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.