Debt collection -- Attempts to collect debt not owed -- Complaint #5112883
Complaint Overview
Complaint ID: 5112883
Company: Cullen/Frost Bankers, INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Colorado
ZIP Code: 80910
Date Received: 2022-01-15T12:00:00-05:00
Date Sent to Company: 2022-01-15T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
THE FROST BANK ACCOUNT IS NOT MINE. I HAVE ATTEMPTED, SEVERAL TIMES, TO HAVE IT DELETED, FROM MY CREDIT REPORTS. I DO NOT KNOW WHO THE ACCOUNT BELONGS TO, OR IF THIS IS IDENTITY THEFT. I JUST KNOW THAT THE ACCOUNT IS NOT MINE. PLEASE, STOP REPORTING THE FROST BANK ACCOUNT, AS MINE.
Frequently Asked Questions
What is Complaint #5112883 about?
Complaint #5112883 was filed against Cullen/Frost Bankers, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-01-15T12:00:00-05:00.
How did Cullen/Frost Bankers, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Cullen/Frost Bankers, INC.?
Yes, visit the Cullen/Frost Bankers, INC. company profile at readthecomplaint.com/company/cullen-frost-bankers-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.