Checking or savings account -- Closing an account -- Complaint #5112438
Complaint Overview
Complaint ID: 5112438
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Minnesota
ZIP Code: 553XX
Date Received: 2022-01-15T12:00:00-05:00
Date Sent to Company: 2022-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Yes I opened a us Bank account for my small business. I had heard someone to keep track of business funding so I added them to the account well they set up direct deposit through XXXX on their own and then when I asked them to provide proof of hours work they still made sure that deposit went through of over XXXX bucks. I contacted the bank US Bank and was pretty much told it doesn't matter they couldn't help me. I feel like due to this they unjustly shut my account down which now I owe them money. I don't see how this is a fair practice for a bank to close your account after you report to them that the direct deposit was fraudulently made. As you can see with this attachment I contacted US Bank on this matter and this is their response
Frequently Asked Questions
What is Complaint #5112438 about?
Complaint #5112438 was filed against U.S. Bancorp regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-01-15T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.