Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5111101
Complaint Overview
Complaint ID: 5111101
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: North Carolina
ZIP Code: 27539
Date Received: 2022-01-14T12:00:00-05:00
Date Sent to Company: 2022-01-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an account on the online shopping store " XXXX XXXX In this account I had my credit card information saved for faster checkout. On XX/XX/2021 at XXXX I received an email that I had placed an order on the site for a product. Within 1 minute, I received 3 more emails stating I had ordered the same product. A total of four open orders that I did not initiate. The supposed seller then marked each one as shipped within another minute or so to make it impossible to cancel the orders. I was able to cancel one order before the seller marked it shipped leaving 3 orders for the same product that I didn't create. I contacted the website first but they suggested doing a chargeback through my credit card. My card was immediately cancelled and an investigation took place. The investigation said I the transactions were not fraud, which I disputed. I sent documents showing that multiple of the orders used the same tracking number. On the invoices of each order it showed my home address that I had attached to my account, but the tracking numbers showed delivered to a completely different state. The destination not matching the order address should alone be enough to investigate. The website has now frozen the orders from this fraudulent seller as they have realized it was not accurate. Chase still has me as responsible for the orders even though I provided plenty of evidence that the orders were not possible to be filed by me and no packages were ever sent for me.
Frequently Asked Questions
What is Complaint #5111101 about?
Complaint #5111101 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.