Checking or savings account -- Managing an account -- Complaint #5110933
Complaint Overview
Complaint ID: 5110933
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: North Carolina
ZIP Code: 282XX
Date Received: 2022-01-14T12:00:00-05:00
Date Sent to Company: 2022-01-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I found out about XXXX debit card transactions that were not authorized by me nor any of my family members or any other authorized person, and I immediately informed Bank of America about the transactions and opened a dispute claim since they were unauthorized transactions and I asked them to investigate it and refund my money However, on XX/XX/2021, Bank of America denied my request on XX/XX/2021 even though according to their {$0.00} liability policy, I wasnt responsible since I had no fault in this. I informed them about the robbery incident a week before that and that someone broke into my car and stole a few things and I sent them the report police department provided me with when I called them at the scene. I requested Bank of America to review it again, and they havent been responding to any of my attempts so I am requesting CFPB to pursue this matter on my behalf and reach out to Bank of America about my rights as a victim and that the charges be reversed, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement. In addition, XXXX providing additional documentations and communications supporting my claim and confirming the dispute and that all the transactions associated with this claim were fraudulent and not authorized by me nor any other authorized person/family members associated with me.
Frequently Asked Questions
What is Complaint #5110933 about?
Complaint #5110933 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.