Checking or savings account -- Managing an account -- Complaint #5110309
Complaint Overview
Complaint ID: 5110309
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Connecticut
ZIP Code: 06053
Date Received: 2022-01-14T12:00:00-05:00
Date Sent to Company: 2022-01-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Tuesday, XX/XX/22 I contact Bank of America regarding multiple fraudulent charges on my checking account in the amount of {$1500.00}. A new debit card has been issued on the account and sent to a entirely different state then my state of residence. The person receiving the card bought groceries then made 5 ATM Withdrawals to drain the account down to {$7.00} and some change. A fraud claim was filed and I was informed that a provisional credit should be issued within 3 to 4 business days. I called today, XX/XX/22 to check the status of the claim and to make sure that multiple bank fees stemming from this fraud would be credited as well. I was told by the person I spoke to that it will be up to 10 business days to see a provisional credit on the charges. An hardship escalation was offered and requested by the rep but this will take 1 to 4 days to process. Bank of America has been very misleading about how long this process takes to resolve and get access to my funds back.
Frequently Asked Questions
What is Complaint #5110309 about?
Complaint #5110309 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.