Checking or savings account -- Managing an account -- Complaint #5110301
Complaint Overview
Complaint ID: 5110301
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 95688
Date Received: 2022-01-14T12:00:00-05:00
Date Sent to Company: 2022-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My business is a XXXX XXXX partnership and on XXXX one parter withdrew from our partnership. I brought the withdrawal to US Bank XXXX and went through the entire process to have her removed from all banking accounts associated with my business. XXXX, the withdrawn partner says she has been receiving notifications about purchases still. I called US Bank to have them confirm that they take her number and email address off our account as this is an absolute violation of our privacy. XX/XX/XXXX, she informs me that she is still getting notifications about spending on the account. I call to have her number and email removed yet again with the promise of her not getting notifications anymore. XX/XX/XXXX, the withdrawn partner is still receiving notifications for purchases on our account and I called yet again with the threat of pulling my business account from their bank if it is not resolved after this. They assure me it is taken care of but to give it XXXX days because of the XXXX XXXX holiday. Well, as of XX/XX/XXXX she received another notification on this account despite multiple attempts to clear her from the account and making it absolutely impossible for me to run my business with my old business partner seeing every purchase I make. This is absolutely unacceptable and I have reached out to them to make it right multiple times. This should not be happening to business accounts ( or any accounts for that matter ) and will result in me pulling my business from their bank.
Frequently Asked Questions
What is Complaint #5110301 about?
Complaint #5110301 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-14T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.