Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5104702
Complaint Overview
Complaint ID: 5104702
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: California
ZIP Code: 92107
Date Received: 2022-01-12T12:00:00-05:00
Date Sent to Company: 2022-01-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My small business, XXXX XXXX, is a Service XXXX Veteran Owned Small Business that does contract fulfillment for the federal government. We bank with Bank of America, and have a corporate credit card with the company. Recently a a supplier over charged my corporate credit card in the amount of {$40000.00}. The overcharge was credited back to the account on XX/XX/XXXX. I have contacted Bank of America over 20 times attempting to have the credit returned to my BofA checking account, and thus far have been unable to have the money returned. Most of the calls I am transferred around until I eventually hang up, but recently I have been told that the money is being transferred back to my account, only to never have it arrive. On subsequent calls, BofA claims they have no record of the transfer request, and that they will wire the money within 24-48 hours. At this point I am out of options. I have exhausted all avenues to have my money returned to my checking account, and I am hoping that the government can help this XXXX stay solvent. Please help!
Frequently Asked Questions
What is Complaint #5104702 about?
Complaint #5104702 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-01-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.