Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5104482
Complaint Overview
Complaint ID: 5104482
Company: Bank Of America, National Association
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Georgia
ZIP Code: 30045
Date Received: 2022-01-12T12:00:00-05:00
Date Sent to Company: 2022-01-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I was laid off due to the Covid crisis, so I opted to enter into a Forbearance with my mortgage company, Bank of America. I was unemployed for 11 months, so when I found employment I reached out to Bank of America to restart payment in XX/XX/XXXX. Bank of America explained that my loan balance has remained the same, but the interest of the Forbearance period will be in the amount of {$10000.00} and added to the back of my home loan. I explained that was not my understanding when entering into the Forbearance. I was informed that because I was impacted by the Pandemic ( laid off ) when I find employment my loan balance will remain the same and I can start to resume payment from my last payment in XX/XX/XXXX, and there will not be any credit reporting or interest during the time of the Forbearance. The {$10000.00} interest will return my balance to almost my original purchase amount from XX/XX/XXXX. I purchased my home at {$160000.00} in XX/XX/XXXX, this interest bill of {$10000.00} will bring my balance to {$160000.00}. Since I could not get any lead way with Bank of America about the interest bill of {$10000.00}, I reached out to my Congress Office, XXXX XXXX, in XX/XX/XXXX for assistance. The Congresswoman office submitted a claim for me, disputing the interest charge of {$10000.00}. I was then contacted by Bank of America Rep, XXXX XXXX, explaining he will look into my dispute regarding the interest bill of {$10000.00}, and why my account balance his only been reduced by {$12000.00} in over 15 years of payments. XXXX XXXX explained during the dispute period there will not be any credit reporting. In XX/XX/XXXX I did not hear back from Bank of America regarding my dispute, so early XX/XX/XXXX I reached out to XXXX XXXX and left him many voicemails ( XXXX had no email available to so I could only call him ) and also I left XXXX ' supervisor many voicemails. XXXX nor his supervisor did not return any of my numerous voicemails. XXXX XX/XX/XXXX I reached back out to the Congresswoman office for further assistance, since I could not get XXXX nor his Supervisor to return any of my numerous voicemails. The Congresswoman office could not get their calls as well. It was not until Resolution someone call the Congresswoman office with an update, which was XX/XX/XXXX. XX/XX/XXXX, I received a UPS package explaining they had came to a resolution, and all account information and balance was accurate and there will be no changes to my account. Then Bank of America report my account to be late for the period of XX/XX/XXXX- XX/XX/XXXX on XX/XX/XXXX. After I received the resolution I followed up with the Congresswoman office to further assistance, so the Congress Office did reach back out to Bank of America to see if there were other assistance program or options for me and before getting a resolution they reported my account again in XX/XX/XXXX as a late payment. So now that I am back to work and trying to move forward with my life after being impacted by the Covid Pandemic, these erroneous credit reportings have prevented me from purchasing a home or refinancing my current home. Prior to me being impact by my lay off due to the Pandemic my mortgage account was without any late payments from XX/XX/XXXX- XX/XX/XXXX ( 9 nine years ). What disappointments me the most is how poorly Bank of America has handled this Veteran 's account. Our Men and Women put their life on the line for our Country every day and is treated in such a manner as this. I was given misleading information when entering into the Forbearance and also the Rep, XXXX XXXX did not honor his words that he would not report my credit status why the account was in dispute. I am asking Bank of America to reverse the bad credit report of my account for the period of XX/XX/XXXX - XX/XX/XXXX so that I can move forward with my life so I can get beyond this Covid-19 crisis.
Frequently Asked Questions
What is Complaint #5104482 about?
Complaint #5104482 was filed against Bank Of America, National Association regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-01-12T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.