Checking or savings account -- Closing an account -- Complaint #5104446
Complaint Overview
Complaint ID: 5104446
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Minnesota
ZIP Code: 55419
Date Received: 2022-01-12T12:00:00-05:00
Date Sent to Company: 2022-01-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I deposited 2 checks for {$3000.00} each, for a total of {$6000.00} Via the Chase XXXX XXXX on XX/XX/2021, the funds cleared the issuing bank on XX/XX/2021 On XX/XX/XXXX, Chase bank closed the account at their institution, with no reason or notice given, and returned the funds in the account, minus the {$6000.00} in the form of a cashiers check. upon numerous calls, lasting for hours of hold, call back and repeatedly trying to resolve this issue, at the branch and on the phone. Branch manager tells me i need to talk to Loss prevention, and gives me a number to call, that numbers has a hold time over 2 hours. when you do reach someone the tell you you need to resolve in a branch. I have been to 3 branches and wailed on hold for over 10 cumulative hours, and get conflicting information on how to receive my funds. as of the writing of this complaint, i have been hung up on no les than 6 times while holding to speak to someone about this.
Frequently Asked Questions
What is Complaint #5104446 about?
Complaint #5104446 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-01-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.