Checking or savings account -- Managing an account -- Complaint #5101137
Complaint Overview
Complaint ID: 5101137
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Florida
ZIP Code: 32205
Date Received: 2022-01-11T12:00:00-05:00
Date Sent to Company: 2022-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX, after finding out that my XXXX direct deposit had not posted on the XXXX as it always did, I called my case manager and was told that the money had been sent on the XXXX to be deposited on the XXXX. I contacted Bank of America ( BOA ) and after being on hold for over 35 minutes, I went to the branch on XXXX. After speaking with the Branch Manager and explaining my situation, she explained that they would call the ACH department. XXXX called the department and was placed on hold. While he was on hold, I pulled up the mobile app, and saw that my account had a negative bal. At this time, I went nextdoor to the credit union obtained some money to bring my account to a positive balance. When I returned, XXXX was still on hold but, XXXX said they would get to the bottom of things for me and call me. I never received a call. On XX/XX/2022, I received notification that my direct deposit I had posted this morning. At XXXX after the branch had closed, I received an email that I had been charged {$100.00} in NSF fees. I contacted the customer service department first I spoke with XXXX from New York, explained what had transpired and disputed the NSF fees. He stated that the deposited arrived this morning. I stated that this was not true and that it was confirmed that it had been sent earlier and was dated to be deposited for the XXXX as it had been for the past 2 years. I asked to speak with his supervisor and was eventually transferred to XXXX who confirmed that the direct deposit had been processing but that it had been finalized this morning. At this point, I interjected and stated that as a result of their processes I am being penalized to the tune of {$100.00} when they had my money, but did not deposit it in my account, how is that fair and how is that customer service? If anything, that is fraud.
Frequently Asked Questions
What is Complaint #5101137 about?
Complaint #5101137 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.