Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5100019
Complaint Overview
Complaint ID: 5100019
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Arizona
ZIP Code: 85747
Date Received: 2022-01-11T12:00:00-05:00
Date Sent to Company: 2022-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX XXXX ( XXXX XXXX ) received a call from XXXX stating they were collections for XXXX XXXX XXXX ( XXXX ). The person identified himself as XXXX, stating that my account was delinquent and that XXXX turned it over to collections with 30 mins to resolve or my power would be shut off. { XXXX then gave me his direct number should be get disconnected as XXXX XXXX. } I said that my XXXX account was closed in XXXX and the address was under a new name ( my son, XXXX XXXX, who had purchased the house ). He said XXXX had a system change that I did not enroll in so they froze any funds that had been paid to the account and it would take 24 hours more to resolve with XXXX claims. They said the account still showed my name because due to COVID the cancellation was delayed. So to avoid a loss of power now ( which was critical to me due to the cold weather, having a child in the house and a person on oxygen ) I was to pay the amount that was frozen {$490.00} and then was given a Case # XXXX of which after review by XXXX I would be totally reimbursed. He said I could only pay by going down to XXXX office ( which I could never have reached within the 30 min timeframe and it was after XXXX ) or through XXXX XXXX He walked me through XXXX and said to create a recipient as XXXX with a phone number as XXXX. I did so and sent the money. He had me wait until it delivered and was accepted and send a screen shot of the transaction. Then he came back on and said I needed to send a security deposit of {$1000.00} and again it would be totally reimbursed. That is when I got suspicious, found my son and he told me to hang up immediately. I hung up and called Chase ( my bank ) customer service ( local bank was closed by now ) and the woman said it was too late for her to stop the transaction but to call Chase claims at XXXX opt XXXX. I did and flied a claim with them Claim # XXXX. They said it would most likely be handled just as an inquiry to report being a victim of a scam. It would be reviewed by an investigation team. I would hear back either by a phone call for more information or denial letter by XX/XX/XXXX. She said there didn't seem to be any failure by Chase or XXXX. I said I was scammed and not fully understanding that I should not have allowed a XXXX transaction was my responsibility but as a long time customer of Chase with no history of this type of issue do they not have some kind of Customer account to help out financially and further educate these new types of transactions for seniors.
Frequently Asked Questions
What is Complaint #5100019 about?
Complaint #5100019 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-01-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.