Vehicle loan or lease -- Getting a loan or lease -- Complaint #5090977
Complaint Overview
Complaint ID: 5090977
Company: Jpmorgan Chase & Co.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: Texas
ZIP Code: 78748
Date Received: 2022-01-10T12:00:00-05:00
Date Sent to Company: 2022-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I began a consumer credit transaction at XXXX XXXX XXXX XXXX in XXXX Texas. Information pertaining to my contract was not disclosed to me nor was I made aware of such things that my finance charge shouldve included I. E insurance but did not. Subsection 15 USC 1605 states determination of finance charge. Exhibit ( c ) property damage liability insurance premiums are included in a finance charge. In my consumer credit transaction on XX/XX/XXXX my finance charge did not include insurance and I was told that I had to show /Have insurance to obtain the vehicle by XXXX XXXX XXXX Furthermore on XX/XX/XXXX when I made a cash down payment of {$9.00} with XXXX she advertised to me that I needed to make a down payment to also obtained a XXXX XXXX XXXX. Although subsection 15 USC 1662 states advertising of down payment installments says, no advertising to aid, promote, or assist directly or indirectly any extension of consumer credit may state that a specified down payment is required in connection with any extension of consumer credit. Which my rights as a consumer were clearly violated and therefore I was defraud it. In regards to subsection 15 US C 6802 ( a ). A notice of requirement obligations with respect to disclosures of personal information. I was not made aware That I could opt out from this consumer credit transaction reporting to my consumer report by any third-party reporting agency. I did not give my consent to have this consumer credit transaction furnished on my consumer report which is technically identity XXXX. Due to this being furnished on my consumer report I was denied for a loan on XX/XX/XXXX in multiple loans including credit cards.
Frequently Asked Questions
What is Complaint #5090977 about?
Complaint #5090977 was filed against Jpmorgan Chase & Co. regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2022-01-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.