Debt collection -- False statements or representation -- Complaint #5087344
Complaint Overview
Complaint ID: 5087344
Company: Maximus Federal Services, INC.
Product: Debt collection
Sub-Product: Federal student loan debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Texas
ZIP Code: 77004
Date Received: 2022-01-09T12:00:00-05:00
Date Sent to Company: 2022-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My federal loans were transferred to Aidvantage in XX/XX/XXXX. They say I have a payment due in XX/XX/XXXX despite federal loans being frozen until XX/XX/XXXX. I have contacted them multiple times and received no response. I would like them to update my account so it is compliant with federal law.
Frequently Asked Questions
What is Complaint #5087344 about?
Complaint #5087344 was filed against Maximus Federal Services, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2022-01-09T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.