Debt collection -- Attempts to collect debt not owed -- Complaint #5084730
Complaint Overview
Complaint ID: 5084730
Company: Bank Of America, National Association
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: California
ZIP Code: XXXXX
Date Received: 2022-01-07T12:00:00-05:00
Date Sent to Company: 2022-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I HAVE BEEN A VICTIM OF IDENTITY THEFT. A BANK OF AMERICA CARD WAS OPENED UNDER MY NAME BUT IT DOES NOT BELONG TO ME. I HAVE DISPUTED THIS ACCOUNT SEVERAL TIMES AND UNFORTUNATELY NOTHING IS BEING DONE. WHEN I CALL CUSTOMER SERVICE AN ACCOUNT UNDER MY NAME IS NOT EVEN LOCATED I AM TOLD ITS AN AUTHORIZED ACCOUNT. THIS ACCOUNT IS NOT MINE AND I HAVE SENT ALL DOCUMENTS NEEDED TO PROVE THIS DOES NOT BELONG TO ME.
Frequently Asked Questions
What is Complaint #5084730 about?
Complaint #5084730 was filed against Bank Of America, National Association regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-01-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.