Checking or savings account -- Closing an account -- Complaint #5084203
Complaint Overview
Complaint ID: 5084203
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 11221
Date Received: 2022-01-07T12:00:00-05:00
Date Sent to Company: 2022-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America closed my checking account on XX/XX/2021 and have yet to return my money {$5600.00} and said it was a process in which I had to wait 10 business days which I did. I called back in 2 weeks on XX/XX/2021 and was told my account is in a holding stage and I had to wait on a review. Waited again more than 10 days called back was told its still in process and they had the right to do and theres no timeframe. Told them I had a medical condition concerning bad XXXX and they still denied my request. Called back on XX/XX/2021 and was told the same thing, Review hasnt been completed. Called back today in 10 days asked to speak to a manager or supervisor and was told there is no update that I must continue to wait.
Frequently Asked Questions
What is Complaint #5084203 about?
Complaint #5084203 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-01-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.