Vehicle loan or lease -- Managing the loan or lease -- Complaint #5080439
Complaint Overview
Complaint ID: 5080439
Company: Bank Of America, National Association
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: Texas
ZIP Code: 76179
Date Received: 2022-01-06T12:00:00-05:00
Date Sent to Company: 2022-01-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an auto loan with Bank of America, and have been making all payments on time using their in house auto-payment system. I recently opened a new business checking account with them in XX/XX/2021, and ran into an internal technical issue where the new account essentially booted my other bank off of my auto loan causing my auto payment to not go through. After seeing a late fee in XXXX I immediately called in to which I reached an executive leader who informed me of the backend issue and assured me the fee would be waived as it was internal, and helped get the issue resolved. Coming up to XXXX, they simply moved the fee from XXXX to XXXX payment instead of waiving it. To avoid another fee, I paid the amount with the fee and called in to discuss the issue multiple times, and on 3 seperate occassions was told it would reflect on my next cycle. The next cycle still does not reflect any refund, and Anytime I call back in, I speak to supervisors who place me on indefinite holds and disconnect my calls. XXXX XXXX Escalations manager- XXXX Florida placed on 25 min indefinite silence.XXXX XXXX CST. XXXX XXXX senior escalations manager- XXXX Florida- refused to send documentation The company seems to be claiming they are waiving these fees, then simply collecting them on the back end.
Frequently Asked Questions
What is Complaint #5080439 about?
Complaint #5080439 was filed against Bank Of America, National Association regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-01-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.