Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5080339
Complaint Overview
Complaint ID: 5080339
Company: Remitly, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Montana
ZIP Code: 59715
Date Received: 2022-01-06T12:00:00-05:00
Date Sent to Company: 2022-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
ON XXXX XX/XX/2021 I've initiated 2 money transfer using REMITLY to XXXX. The amount in XXXX is Payment Details Submitted XX/XX/2021 XXXX XXXX PDT AND the second one Submitted XX/XX/2021 XXXX XXXX PDT Reference No. XXXX XXXX XXXX XXXX AND XXXX XXXX. XXXX Delivery XXXX XXXX XXXX XXXX XXXX XXXX XXXX Available XX/XX/2021 XXXX XXXX PDT XX/XX/2021 XXXX XXXX XXXX Payment Method XXXX XXXX XXXX XXXX Acct. ending in XXXX Amount Sent XXXX XXXX AND Fee XXXX XXXX Total Amount Charged {$1700.00} XXXX Net Recipient Amount R {$10000.00} XXXX XXXX Rate 1 USD = XXXX XXXX AND Amount XXXX XXXX They receive XXXX XXXX Sent on XX/XX/2021 Remitly may earn revenue from the conversion of XXXX to other currencies. THE AMOUNTS WAS NEVER DEPOSITED AND SINCE THEN I HAVE BEEN CONTACTING REMITLY FOR MY MONEY BACK AND THEY KEEP SAYING THEY DONT KNOW B/C THE MONEY WAS TRANSFERED TO THE PARTNER BANK THAT IS NOT RESPONDING TO THEM AT THIS MOMENT AND THEY ARE AMKING ME WAIT FOR ALL THIS TIME.
Frequently Asked Questions
What is Complaint #5080339 about?
Complaint #5080339 was filed against Remitly, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-01-06T12:00:00-05:00.
How did Remitly, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Remitly, INC.?
Yes, visit the Remitly, INC. company profile at readthecomplaint.com/company/remitly-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.