Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5079940
Complaint Overview
Complaint ID: 5079940
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Connecticut
ZIP Code: 06810
Date Received: 2022-01-06T12:00:00-05:00
Date Sent to Company: 2022-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX XXXX the dispute is with for CHASE ACCT #. XXXX XXXX XXXX XXXX XXXX : On XX/XX/2021, A man called me on my cell phone identifying himself as a member of the Chase Fraud department, said that my card was in danger of fraud and he needed to confirm some information, asked me my name, confirmed my address and my cell number., he mentioned about my other credit cards as well, he needed to do the same., I became suspicious of the call and hang up,. I immediately called the back of Chase Card number and REPORTED the suspicious call, requested a payment stop for any purchases on the account and asked for the card to be canceled. Things seemed to be normal, My card was canceled and replaced by another one within a couple of weeks. For the next month, I received the monthly bill with two charges done on the day mentioned above : the charges were done by these merchants 1. XXXX XXXX XXXX XXXX The amounts rounds up to about 6.000 thousand dollars for both charges., I have asked CHASE FRAUD numerous times to drop the charges because I was a victim of a fraud, but they insist that the charges were legit, that they emailed me about the charges being done, but the email address was not current., they did not called me to my cell phone or texted. They have limited themselves to send me a letter, confirming the charges and nothing else.
Frequently Asked Questions
What is Complaint #5079940 about?
Complaint #5079940 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.