Credit card or prepaid card -- Trouble using the card -- Complaint #5071456
Complaint Overview
Complaint ID: 5071456
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: California
ZIP Code: 91356
Date Received: 2022-01-04T12:00:00-05:00
Date Sent to Company: 2022-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was told to contact your organization in regard to Bank of Americas unethical closing of prepaid card holder EDD accounts. In XXXX, I received a notice to verify my identity with EDD. My Bank of America account was closed. I sent my Identity documents to EDD. They were accepted and approved. Bank of America has been notified that my identity is verified with EDD, they still wont open my account. I have called and called and been sent back and forth. Ive spoken with managers, supervisors, the fraud department, the risk department, they say go to the bank without listening to a word I have to say. They dont want to help, they want to keep my money and every dollar in the prepaid customer unemployment insurance and pandemic funds they are improperly managing. I will not leave my home. XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I am more susceptible to infection, it is not worth risking my life to go to the bank. Especially not when my sponsor has confirmed my identity and they have not asked the bank to intervene and close my account until I prove who I am. I have already done that. Like I said, this is just a rouse to keep all the money they can for as long as they can. And if there is a pandemic, such as the one now, that the government has deemed dangerous and so severe that they passed a bill for federal funding to be available for all workers so people would stay at home, not get sick, and not spread the flu further, then Bank of America had better accept that the people that were forced to stop working, stay at home, and claim the pandemic funds as needed so the economy doesnt collapse, that some of those people will not leave their house. Not for food, not for family, not for money. And absolutely most certainly not at the demand of a bank that is wrongfully closing accounts and refusing to reopen them in the name of account security and fraud prevention, when they know XXXX XXXX what they are doing is wrong. I cant fight them anymore, it has been nearly a year. Please resolve this now. If I can be of assistance, do not hesitate to call me any time.
Frequently Asked Questions
What is Complaint #5071456 about?
Complaint #5071456 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2022-01-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.