Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5069026
Complaint Overview
Complaint ID: 5069026
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Tennessee
ZIP Code: 37363
Date Received: 2022-01-04T12:00:00-05:00
Date Sent to Company: 2022-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX, XXXXy Bank of America Credit Card ending in XXXX was used at a number of websites without my permission. I had the card in my possession, and it appears that all the charges were for online merchants. On XX/XX/XXXX, I notified Bank of America of all the disputed charges and they issued me a new card and credited the disputed amounts. On XX/XX/XXXX, Bank of America notified me that they were reinstating one of the charges because I had a history of making purchases at the merchant. The merchant is XXXX. The charge in question was {$630.00}. Although like 220 million other Americans each month, I do purchase quite a bit through the retailer, I DID NOT make that purchase. I offered to show Bank of America my entire purchase history from the merchant and they declined.
Frequently Asked Questions
What is Complaint #5069026 about?
Complaint #5069026 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-01-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.