Credit card or prepaid card -- Trouble using the card -- Complaint #5066372
Complaint Overview
Complaint ID: 5066372
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Michigan
ZIP Code: 48207
Date Received: 2022-01-03T12:00:00-05:00
Date Sent to Company: 2022-01-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BANK OF AMERICA HAS CLOSED MY ACCOUNT BECAUSE THEY NO LONGER WORK WITH XXXX BUT XXXX CLEARLY STATED THAT WE WOULD BE ABLE TO USE THE CARD UNTIL XX/XX/2022 IM UPSET BANK OF AMERICA LIED AND TRIED TO SAY XXXX CLOSED MY ACCOUNT BUT A REP FROM BANK OF AMERICA CLEAR AS DAXXXX STATED THAT IT WAS BANK OF AMERICA NOW THIS BANK WANTS ME TO REVERIFY MYSELF THROUGH XXXX XXXX IS STATED THAT I SHOULD BE ABLE TO WALK INTO A BRANCH TO RECEIVE MY FUNDS FROM THIIS BANK BUT BANK OF AMERICA IS SAYING THEY CANT DO ANYTHING UNTIL I VERIFIY MYSELF MY BALANCE IS STILL THERE IN THE ACCOUNT I BELIEVE XXXX AND THE REP FROM THE BANK THAT BANK OF AMERICA CLOSED THE ACCOUNT WITHOUT WARNING AND I DEMAND IT TO BE REOPENED NOW I NEED MY FUNDS NOW YOU HAD NO RIGHT TO FORCE CLOSE ANYTHING MY FUNDS ARE IN THERE AND I HAVE CLAIKS STILL
Frequently Asked Questions
What is Complaint #5066372 about?
Complaint #5066372 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2022-01-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.