Checking or savings account -- Managing an account -- Complaint #5065721
Complaint Overview
Complaint ID: 5065721
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New Mexico
ZIP Code: 873XX
Date Received: 2022-01-03T12:00:00-05:00
Date Sent to Company: 2022-01-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX I had got a message on XXXX from a friend that I know and trusted asking if I wanted to make some extra cash? I said yeah I am, and I did not know his Instagram account was hacked and it was the scammer that was contacting me with his account. Told me he did an investment with this guy on XXXX, gave me his name and to message him and told me that this guy will explain it all. I fell for it because I thought my friend was messaging me and knew my friend would not lie about something like that. I got in contact with the person that was saying he was investing with binary trading. Told me he could flip the cash into more and I would just pay him a percentage out of it. I even talked to him over the phone on XXXX, I sent {$1000.00} through XXXX and waited, then there was nothing deposited yet, he then messaged me saying a XXXX irs fee that will be refunded, and I told him I didnt have that much that I only had {$400.00}. He told me to send the {$400.00} and XXXX help with the other {$300.00} since Im a first time customer. But I sent the {$400.00} to a different name and a different XXXX account. And he kept telling me to wait a sec and I was waiting. He then told me to go to my settings and to change my email address and I did not know what I was doing and he got into my XXXX account and logged me out and I tried to get back in and he had already changed my password and phone number and email address that was associated with my XXXX account. I can no longer get into my XXXX account, and the scammer is now using my account to message my friends on XXXX and trying to scam them as well. As soon as I was logged out of my account I knew I was scammed and I immediately contacted my bank and told them what had happened and they filed a claim for me and today XXXX XXXX I called the bank to check on the status of the claim and told me that my claim was closed due to me making an authorized payment through XXXX. I asked my bank what I would need to do now but told me there was nothing I could do that my claim was closed and that I was not gon na get my money back.
Frequently Asked Questions
What is Complaint #5065721 about?
Complaint #5065721 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.