Credit card or prepaid card -- Fees or interest -- Complaint #5064862
Complaint Overview
Complaint ID: 5064862
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Pennsylvania
ZIP Code: 160XX
Date Received: 2022-01-03T12:00:00-05:00
Date Sent to Company: 2022-01-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I made a deposit to an inmate commissary account via my Southwest Visa issued by Chase. I placed {$19.00} on the account and accepted a {$3.00} fee to XXXX XXXX for the use of a credit card for a total of {$23.00}. The fee was based on a scale, which would have been more if I had placed $ 20+. Understanding the fees that merchants pay to credit card companies, I accepted the {$3.00} Fee. When I received my Southwest Visa Statement with Payment Due Date of XX/XX/XXXX, I found that the {$23.00} had been charged as a Cash Advance and a flat fee of {$10.00} had been added. When I called Chase Customer Service on XX/XX/XXXX, I was told the fees for Cash Advances were in my card agreement and additionally that interest would accrue until paid. I requested immediate processing of my auto payment to avoid additional charges. I do not feel that it is appropriate for Chase to take advantage of deposits to inmates. In my opinion, this was not a cash advance because I do not have control over the charged funds. If it was possible to send XXXX packages, I would. Furthermore, when I requested that Chase block my account from the processing of future Cash Advances, I was told that they could not. This is a predatory practice.
Frequently Asked Questions
What is Complaint #5064862 about?
Complaint #5064862 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-01-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.