Student loan -- Dealing with your lender or servicer -- Complaint #5064708
Complaint Overview
Complaint ID: 5064708
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: New York
ZIP Code: 105XX
Date Received: 2022-01-03T12:00:00-05:00
Date Sent to Company: 2022-01-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
With updates to the PSLF and TPSLF programs, I am seeking stundet loan forgiveness again. I have always fully qualify for public student loan forgiveness, but over ten years keep getting more and more red tape. I have worked for two approved employers working an average of 30 or more hours per week, made 120 qualifying payments, consolidated my loans with FEDLOAN Servicing, and provided all necessary paperwork. They keep forcing me to resubmit my application which means going back to my employers for them to fill out forms again, again, and again. They have my IRS information, EIN for employers, contact information for my employers, and EVERYTHING they need to make a determination. Instead they continuously send me a vague general correspondence saying they need something else or something corrected on my application. The U.S Department of Education and PSLF program is CRIMINAL!!!!
Frequently Asked Questions
What is Complaint #5064708 about?
Complaint #5064708 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-01-03T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.