Checking or savings account -- Managing an account -- Complaint #5064608
Complaint Overview
Complaint ID: 5064608
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: California
ZIP Code: 913XX
Date Received: 2022-01-03T12:00:00-05:00
Date Sent to Company: 2022-01-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
( 1 ) opened 1 safety box on XXXX, box number # XXXX, {$51.00} service fee to be waived for premier customer ( 2 ) had problem with the keys, closed # XXXX and opened a new box with box # XXXX on XX/XX/XXXX ( 3 ) I have everything auto pay and accounts linked as premier customer and believed 1 safety box I had should be free of charge from the waiver ( 4 ) but while talking to customer service, they found that there were 4 charges on my account XXXX : {$51.00} XXXX : {$51.00} XXXX : {$51.00} XX/XX/XXXX : {$51.00} ( 5 ) also they found that the safety box # XXXX was still assigned for me and not closed properly causing those fees Bank of America made error by charging me for the safety box I no longer have ( 6 ) asked them to refund overcharged 4 of {$51.00}, {$200.00} but the lady said I have to visit branch and explain and ask to see if they can do something I made many phone calls for long time already and bank of America is being negligent and irresponsible again over their old negligence I want my {$51.00} X 4, {$200.00} back Person I spoke : XXXX at customer service XXXX at Safety box department in XXXX XXXX Person who refused to help further and sending me back to the branch : XXXX XXXX XXXX Officer & Proficiency Coach Complaint # : XXXX
Frequently Asked Questions
What is Complaint #5064608 about?
Complaint #5064608 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-01-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.