Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5059790
Complaint Overview
Complaint ID: 5059790
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Oregon
ZIP Code: 97045
Date Received: 2021-12-31T12:00:00-05:00
Date Sent to Company: 2021-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was the victim of fraud by a company named XXXX XXXX who misrepresented their products and failed to provide me with a receipt. XXXX refused to let me not accept shipment of their products and charged me {$4900.00} on XX/XX/21. I had contacted XXXX XXXXXXXX on XX/XX/21 and they returned the box to XXXX that had been dropped off for shipping. XXXX then proceeded to send another box for shipment. This purchase occurred at a Trade show in XXXX XXXX. In talking with the Trade Show Sponsor, XXXX, I also learned that this company had misrepresented themselves as to the products they were representing at the show. They had tole the show sponsor that they would be displaying outdoor products at their booth, not cosmetics. I contacted Citibank Creditcards and filed a dispute. Initially, Citibank reversed the charge. I also contacted my attorney about the transaction and he explained that this is a common scam and it is fraud. I wrote Citi to provide them additional information regarding the transaction. The bank decided to side with the merchant saying that the merchant would not cooperate and the charge was returned to my account in XXXX. I have, subsequently, had my care re-issued in order to avoid and future potential charges by this company.
Frequently Asked Questions
What is Complaint #5059790 about?
Complaint #5059790 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.