Credit card or prepaid card -- Trouble using your card -- Complaint #5059403
Complaint Overview
Complaint ID: 5059403
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Washington
ZIP Code: XXXXX
Date Received: 2021-12-31T12:00:00-05:00
Date Sent to Company: 2021-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I applied for a line of credit at the on line music equipment site called XXXX. The credit line was approved for {$600.00} through Synchrony Bank in XXXX of XXXX. I made my first purchase of {$590.00} on XX/XX/XXXX. I made my first payment of {$100.00} on XX/XX/XXXX prior to the XX/XX/XXXX due date. In early XXXX I applied for a small loan of {$4200.00} through n loan service called XXXX for the purpose of consolidating all my credit card debt. The {$4200.00} loan was approved and I paid off all my credit cards, including the Synchrony Bank card. So I paid off my XXXX XXXX, XXXX XXXX, and XXXX accounts. On XX/XX/XXXX, Synchrony Bank informed me they lowered my credit limit from {$600.00} - {$250.00} based upon the information they received from XXXX, the same credit reporting agency they consulted to 'approve ' my my original {$600.00} credit limit back in XXXX. I believe this adverse action on Synchrony Bank 's part was arbitrary and capricious. None of my other credit cards lowered my credit limit because I paid off my credit cards. So the decision of doing this on their part is dubious at best.
Frequently Asked Questions
What is Complaint #5059403 about?
Complaint #5059403 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-12-31T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.