Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5059314
Complaint Overview
Complaint ID: 5059314
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Michigan
ZIP Code: 48843
Date Received: 2021-12-31T12:00:00-05:00
Date Sent to Company: 2021-12-31T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase promises additional rewards ranging from 1 % -6 % back using " XXXX XXXX '' homepage and " shop through Chase '' feature. However, I think they are not following through with the promised bonus points and are falsely advertising. As described through their website : Shop through Chase is a way to earn bonus points when you shop popular online retailers through the XXXX XXXX site. To be eligible for the additional points, you must use your Chase card with XXXX XXXX to pay for your order at the online retailer 's site. First choose the merchant 's " Shop Now '' button to view the merchant 's terms and conditions regarding eligible orders. Then choose the green " Shop at '' button to be directed to the online retailer 's site. I followed the steps for 2 separate purchases on different dates and did not receive the bonus points either time. XX/XX/2021 XXXX {$820.00} - Promised 1 % additional rewards at that time XX/XX/2021 XXXX MD {$46.00} - Promised 6 % additional rewards at that time. I feel falsely coerced with the promise of bonus points to complete the purchases. The " shop through Chase '' feature is undoubtedly benefiting Chase from kickbacks through the merchant, but they are not sending back the rewards they promised the consumer.
Frequently Asked Questions
What is Complaint #5059314 about?
Complaint #5059314 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-12-31T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.