Checking or savings account -- Managing an account -- Complaint #5059004
Complaint Overview
Complaint ID: 5059004
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Virginia
ZIP Code: 222XX
Date Received: 2021-12-31T12:00:00-05:00
Date Sent to Company: 2021-12-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I signed up for an Citi Priority account with an account opening bonus. I was promised {$700.00} after depositing {$50000.00} for 60 days. I followed all bonus terms and I have not yet been paid. I have inquired multiple times with no resolution, and been promised the issue would be escalated internally. My most recent contact, on XX/XX/XXXX, ended with a rep informing me that my account was indeed qualified for the bonus and that it had not been paid. This, again, resulted in an internal escalation which I have little hope of being resolved without this requested intervention from the CFPB.
Frequently Asked Questions
What is Complaint #5059004 about?
Complaint #5059004 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.