Checking or savings account -- Closing an account -- Complaint #5057691
Complaint Overview
Complaint ID: 5057691
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Colorado
ZIP Code: 802XX
Date Received: 2021-12-31T12:00:00-05:00
Date Sent to Company: 2021-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I logged into my CitiBank app and it said my account was blocked. I contacted them and they told me they were closing my account and couldn't tell me anything else, they would then hang up the phone in my face. I called 3, maybe 4, times, and every time they would hang up on me, giving no explanation. I have no idea why they would randomly close my account, as I haven't had any issues with them. I used my debit card on XX/XX/XXXX, with no issues.
Frequently Asked Questions
What is Complaint #5057691 about?
Complaint #5057691 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-12-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.