Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5056847
Complaint Overview
Complaint ID: 5056847
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Ohio
ZIP Code: 446XX
Date Received: 2021-12-30T12:00:00-05:00
Date Sent to Company: 2021-12-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Earlier this year I had to report them for taking a double payment and refusing to reverse it even though just the one payment paid it in full When I complained they corrected the issue by mailing me a check But they cleared my whole purchase history and deleted all my receipts from my account history when they did it I have been trying to exchange a stove thats faulty over a month and cant because they deleted my purchase history and all my transaction receipts from my lowes account when I reported them for taking a double payment I want this stove exchanged for a non defective one and my purchase history restored to my account and made visible for me to use when needed They also locked me out of the ability to complain or use customer service or rate anything in the app When I try giving them a XXXX star rating they just wont let you Its rigged to only take good ratings
Frequently Asked Questions
What is Complaint #5056847 about?
Complaint #5056847 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-12-30T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.