Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5056439
Complaint Overview
Complaint ID: 5056439
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Pennsylvania
ZIP Code: 18940
Date Received: 2021-12-30T12:00:00-05:00
Date Sent to Company: 2021-12-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I made a payment in error to a credit card I used to have at Bank of America which resulted in a credit balance of XXXX. I called but was told that since I couldn't remember the password on a card I haven't used in years, this could not be resolved over the phone. ( I was able to supply to them all types of other personal information including the account number on the card and the credit balance that was showing on the statement I received ) I was informed that I needed to go in person to a branch. I then went to the branch located in my town, XXXX, PA, on Friday XXXX. I was told that they would send the credit balance to my current bank and had me verify all the account information. I was told it would take 3 or 4 business days. On XX/XX/XXXX, the credit had still not appeared so I again went to the local branch. The person who I met with this time called the credit card area and was told that I would be getting a check for the credit balance. Today is XX/XX/XXXX and I still haven't received my money. I have been patient and have done everything asked of me by Bank of America but have not been able to access the funds that are rightfully mine. I am a senior citizen and am starting to think that BOA will keep my funds from me as long as they can.
Frequently Asked Questions
What is Complaint #5056439 about?
Complaint #5056439 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-12-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.